 There are several methods to receive support from ACP for your ThinManager products.
- Phone - Customers with Comprehensive Support can call the Tech Support line to discuss issues with a Support technician Monday through Friday, 8:30 am. to 5:30 pm. (EST). Please have your Comprehensive Support number ready when you call for support at (678) 990-0945 x 4.
See Comp Support for details.
- E- mail - Customers without Comprehensive Support can e-mail Tech Support at support@thinmanager.com. You should receive a reply within one business day.
- Manuals - ThinManager manuals are available in *.pdf format in the Introductory section of Tech Notes. Click here for a link to the downloadable manuals.
- Tech Notes - The ThinManager web site has over 70 Tech Notes covering topics such as installation, licensing, configuration, and troubleshooting. Tech Notes can be found by clicking this link to Tech Notes.
- White Papers - ACP has a number of white papers covering architecture, costs, deployment, along with brochures and other materials. Click here for a link to the white papers.
- Newsletter Articles - ACP has a monthly newsletter with articles covering a wide range of topics. Click here for a link to the newsletter archives.
Additional Support issues include
- License Activation - Licenses can be activated by selecting the License Activation link. Instructions on licenses are available on the ThinManager Licensing page in the Tech Notes.
- Training - ACP usually holds quarterly training classes. These are announced on the Events page.
On-site classes can also be arranged as needed. Contact Paul Burns at (678) 990-0945 x204 or through education@thinmanager.com.
- RMAs (Returned Merchandise Authorization - Any merchandise returns need to be approved by faxing the RMA form to (678) 990-0951.
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