Automation Control Products provides complementary support to purchasers of ACP ThinManager® for 30 days from activation of the software license.
Customers can receive technical support for the ACP Thin Client system beyond the initial 30 days by purchasing Comprehensive Support (Part # TM-CS-001).
Comprehensive Support entitles a customer to one year of technical support through a toll-free phone number. Phone support is available between 9 A.M. and 5 P.M. EST,
Monday through Friday, normal holidays excluded.
After-hours and on weekends, a Comprehensive Support customer can leave a voice message for support or send an e-mail. An ACP technical support representative will return the call on the next business day.
• Free upgrades for all ThinManager software
• A toll-free phone number for technical support
• E-mail and voice mail for technical support
• A certificate with a unique support ID
• Special offers on ThinManager training
ACP supports ACP ThinManager, ThinManager Ready hardware, and ACP Thin Client systems. We reserve the right to refer terminal server application issues to the appropriate application vendor.
Customers who have Comprehensive Support receive free upgrades to ThinManager, ThinServer, ACP firmware, terminal capabilities database, modules, and touch-screen drivers.