Comprehensive Optimized Maintenance Plan & Support

ACP is proud to offer a full maintenance and support plan to ensure that your ThinManager thin client system will continue to help your organization function at the highest possible level for years to come. COMP Support is complimentary for 30 days from the activation of the software license, but annual enrollment lets you take advantage of our five-point-system whenever you need it.

Here is a simple breakdown of what COMP Support has to offer: 

Comprehensive
We are here to work with you every step of the way.  From purchase and license activation, to installation and configuration support and daily operational improvement, we provide training, consultation, and updates to help you achieve the highest possible return on your investment.  We are constantly offering live webinars and training videos to maximize your operational efficiency.

Optimized
We provide a single source for all of your support needs.You should never have to search through a stack of contacts to get the help you need.  All of our operations are centrally located so you can get the assistance you need from a single source.  Our goal is to minimize potential downtime and increase your daily output.

Maintenance
We make sure your software is always up to date. Providing you with the most recent software releases and upgraded features at no cost allows you to stay ahead of the pack.  When you are enrolled in COMP Support you receive free upgrades to ThinManager, ThinServer, ACP firmware, terminal capabilities database, and touch-screen drivers.

Plan
We have a plan, so should you. Enrolling in COMP Support is the best way for you to save money and get the most out of your operational systems.  The simplicity of centralized services and skilled technical support, combined with never having to buy license upgrades, is the easiest and most effective use of your resources.

Support
We don’t only support our product, we support your company. With 13 years of experience developing and supporting the ThinManager software platform, we know how to best provide timely and professional assistance.  Support is available via telephone or Email.  By contacting our support team for your software or hardware related issues, you will have access to the best assistance money can buy.

Find your ThinManager Version
Comprehensive Support is the best way to stay current with ThinManager

You'll need to know how many ThinManager licenses you have in order to get an accurate quote.
Instructions for retrieving your license information is below.

For versions 3.1 and later
Open your ThinManager application. Select a ThinManager server from the tree directory. Then select the Licenses tab at the top of the right pane of the current window. This will show you the current licenses for that ThinManager server. You must select each ThinManager server to get all of the ThinManager licenses you have installed. You will need to take a screen shot (print screen) showing your license numbers, attach it to an email and send it to your Distributor. You will need to state in the email how many thin clients you have and if any of your licenses are redundant. Your Distributor will quote your Comprehensive Support Plan based on the license numbers that you provide them.

For version 3.0
Open your ThinManager application. Select a ThinManager server from the tree directory. Then select the Manage menu at the top of the application window. Select Licensing from that menu to view the licenses installed. You must select each terminal server to get all of the ThinManager licenses you have installed. You will need to take a screen shot (print screen) showing your license numbers, attach it to an email and send it to your Distributor. You will need to state in the email how many thin clients you have and if any of your licenses are redundant. Your Distributor will quote your Comprehensive Support Plan based on the license numbers that you provide them.

For version 2.6 and earlier
Open your ThinManager application. Select a ThinManager server from the tree directory. Then select the ThinManagerServer menu at the top of the application window. Select Licensing from that menu to view the licenses installed. You must select each terminal server to get all of the ThinManager licenses you have installed. You will need to take a screen shot (print screen) showing your license numbers, attach it to an email and send it to your Distributor. You will need to state in the email how many thin clients you have and if any of your licenses are redundant. Your Distributor will quote your Comprehensive Support Plan based on the license numbers that you provide them.