Comprehensive Support Program

FREE SUPPORT

Automation Control Products provides complementary support to purchasers of ACP ThinManager for 30 days from activation of the software license.

Customers can receive technical support for the ACP Thin Client system beyond the initial 30 days by purchasing Comprehensive Support from their ACP distributor (Part # TM-CS-001).

COMPREHENSIVE SUPPORT

Comprehensive Support entitles a customer to one year of technical support through a toll-free phone number. Phone support is available between 9 AM and 5 PM EST, Monday through Friday, normal holidays excluded.

After-hours and on weekends, a Comp Support customer can leave a voice message for support or send an e-mail. An ACP technical support representative will return the call on the next business day.

Comprehensive Support Customers receive:

• Free "point release" upgrades for all ThinManager software
• A toll-free phone number for technical support
• E-mail and voice mail for technical support
• A certificate with their unique support ID

SYSTEM SUPPORT

ACP supports ACP ThinManager, ACP Enabled hardware, and ACP Thin Client systems. We reserve the right to refer terminal server application issues to the appropriate application vendor.

FREE UPGRADES

Customers who have Comprehensive Support receive free point release upgrades to ThinManager, ThinServer, ACP firmware, terminal capabilities database, modules, and touch screen drivers.

Comprehensive Support Customers Receive:

• Toll-free phone access to Tech Support
• E-mail and voice mail after hours
• Support for ACP ThinManager
• Support for ACP Thin Client Systems

Free Upgrades

Receive Updates to:

• ThinManager Point Releases
• ACP Firmware
• Terminal Capabilities Database
• Modules
• Touch Screen Drivers
  

Automation Control Products
4080 McGinnis Ferry Road
Suite 801
Alpharetta, Georgia, 30005
www.thinmanager.com
678.990.0945